- How do I order?
- Can I cancel my order?
- How do I receive confirmation of my order?
- What if I have a query about my order?
- How can I pay?
- How do I return items?
- When can I return goods?
- How do you deliver?
- Can you deliver to a different delivery address?
- What are your delivery charges?
- Will you deliver anywhere?
- How long is delivery likely to take?
- What do you do with my personal details?
- Can I use gift vouchers?
- How do I search for an item?
Take a look through our internet shop. If you see items you like the look of, please click on the picture to bring up those items details. You can add items to your shopping basket by clicking the ‘add to shopping basket’. You can view your shopping basket at any time during your visit by clicking the ‘view basket’.
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You may cancel your order as set out in our ‘Terms and Conditions’. If you wish to do so, please contact us by emailing to enquiries@walnutandweave.co.uk
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When an order is placed, you will be sent an email to confirm your purchase and a unique reference number for your order.
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If you have a query about your order, please contact us by emailing to enquiries@walnutandweave.co.uk or telephoning on 01789 414 996. Please be prepared to quote your unique reference number.
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Payment can be by Visa, Mastercard, Switch or Delta card. Click on the ‘Checkout’ and follow the instructions.
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Please read instructions in ‘Terms and Conditions’ and send items to:
Returns Department
Walnut & Weave
Unit 18 Western Road Industrial Estate
Stratford–Upon-Avon
Warwickshire
CV37 OAH
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Return of goods needs to be made within 28 days of purchase. Please follow the instructions in ‘Terms and Conditions’.
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Delivery will normally be made by Royal Mail or our nominated courier service.
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Should it be more convenient for you, we can deliver to your residence, work or another address. When in ‘Checkout’ and in ‘Delivery Address’, state the details of the address you wish your items to be delivered. You will, however, have to ensure that there will be someone at the stated address to receive the goods and sign for them.
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Basic – post and packaging - £4.95 up to 5Kg per order.
Bulky or items over 5Kg - £12.95 per order.
Furniture – delivery charge of £45.
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Currently we only deliver to addresses in the UK.
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Most non furniture items will be delivered within 14 days after confirmation of your order.
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Information provided by you will be used to provide you with the ordered products, for billing purposes and to keep records of transactions. Please refer to ‘Terms and Conditions’.
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No, gift vouchers cannot be purchased or used on the site, unless they are e-vouchers.
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Type the name of the product you are searching for in the ‘search’ box or a search word and click on ‘go’.
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